All Posts in "Attitude"

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We hope our issues with our previous landlord are now resolved.  At least, we hope that the electric company will honour their word and not come after us for the unpaid bill, which all, except the landlord, have agreed is the landlord’s responsibility.

We have dealt with so many people throughout the course of our dispute, and each one seems to give different advice.  It was extremely confusing and every time we talked to a new person, we had to describe everything from start to finish.  “Frustrating” is an understatement.

But, in the process, we have learned a few lessons.  Lesson number one: we need to be more aggressive.  It wasn’t that we just let everyone walk all over us.  We tried not to be a pain, so we didn’t whine and complain about everything.  We reported problems when we needed to and left it up to the agents and landlord to work out what needed to be done.  Unfortunately, neither showed any inclination to fix any problems.  They blamed each other when it came down to figuring out what went wrong where.  Lesson number two: due diligence.  Don’t rely on someone else’s word for it, do it yourself.  Lesson number three: the Brits have an “I don’t want to get involved” attitude.  We get the sense that most Brits don’t want to give third party advice unless they are in alliance with you for some personal gain.  For example, we considered getting someone close to the landlord to reason with him, but felt that we would be given the cold shoulder.  Lesson number four: know who to turn to.

This last one could be tricky.  Everyone tells you to go to the CAB for advice.  We had gone to them several times during the course of our stay, but nothing useful was forthcoming.  They can be helpful in many areas, but in our case, it seemed they were at a loss.  It wasn’t until our account came up to the Live Debt department at the electric company that someone came up with a solution (though we cannot be certain that the issue is resolved yet).  They’ve decided to proceed with a power shut-off to force the landlord’s hand.  (Apparently, they wouldn’t do it if we were still living there.)  So, the higher up the ladder you move, the more ideas you can come up with.

But, in the midst of all this, we found out through the RAC Legal Aid that we should have reported our landlord to the council.  Apparently, it is not just for social housing landlords.  Had we done so, we could have had an independent appraisal of the situation, and we could have had a refund on our rent.  Perhaps, that would have also helped us to deal with the electric issue.  Lesson learned.  Hopefully, we won’t go there again.

Yank by — February 16, 2010 in Housing 0

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Car rentals can be very expensive in England.  It is even more so if you cannot drive a manual.  Most cars here are manuals.  They are cheaper to rent, as well as buy, because they are more readily available.  Some car rental companies do not carry many automatics, if at all.  So, if you can’t drive a manual, you should start learning now.

For those, like me, who cannot drive manuals and dread learning to, there are other considerations in renting that will impact their finances.  First, and foremost, is the insurance.  If you cannot prove that you have adequate insurance coverage (for their purposes), then you are required to purchase their insurance.  In addition, if something should happen, there is a high deductible (called excess) applied.  This deductible is added to your car rental until you return it claim-free.  You can also choose to pay an extra fee to reduce this deductible (or excess).  The terms were so confusing that we did not fully understand it at first.  Besides the basic car insurance that you pay for, you also must pay another insurance for Tire & Windshield.

The issue regarding fuel over here is similar to the US.  You either choose to pay for your gas upfront or refill it to the same level you took it out.  If you don’t return it at the same level, they charge you a small fee for refueling it.  The difference is that you don’t have to pay the maximum rate for fuel.  They just charge you their current fuel charge, which can be cheaper than what you’d find locally.  I know Hertz does something similar now.

When we’ve rented in the US, there never seems to be a major inspection of the car prior to you taking the car; but when it is returned, sometimes they look it over, other times you just park it up and leave.  that attitude varies over here.  Some places, you have someone going around the car quite thoroughly with you before they hand over the keys and they do the same when you return it.  Others, they just hand you the keys and expect you to look it over yourself.  It is your responsibility to report any damage to the car before you take it.  Otherwise, you may be expected to pay for it.

Whether you are visiting or staying, you will need your passport as proof of identity.  Some places (we know from our experience of Enterprise) will also require your flight details in order to confirm that you are only renting temporarily.  If you are staying, some places (again, Enterprise) will want proof that you are residing here – they will want two bills for this.  It made it difficult for us because we still didn’t have a place of residence and needed a car to rent.  We couldn’t prove that we were staying because we didn’t have any bills and we couldn’t prove that we were visiting because we didn’t have airline tickets.  They had no answer when we asked how we could rent a car so that we could get around and find a place to live.  Luckily, we had found another company that was not going to put us through that rigmarole.[ad#ad-1]

It’s best to use a credit card to reserve a car.  Using a debit will mean that they will take your money out first and return it later if you did not damage the car.  I find it more reassuring if they only take out money after the fact and you know how much they will take, rather than guessing whether they have returned your money.  Or, if you have cash on hand, that is even better.  Just remember that Discover is not accepted at most places in England.

Yank by — November 15, 2008 in Travel 0